Efficient Mobility Solutions for Busy Retailers

Mobility equipment retailers and Assistive Technology Professionals (ATP’s) play a vital role in helping individuals access the right bathroom mobility solutions. These retailers work closely with occupational therapists (OTs) to ensure that customers receive appropriate equipment tailored to their needs. They manage funding coordination, facilitate in-home and showroom demonstrations, and provide ongoing support to clients and their families.

Given the complexity of mobility solutions, retailers often act as the bridge between healthcare professionals, funding agencies, and end users. With growing demand for accessible solutions, retailers must efficiently manage product selection, assessments, and order fulfillment while maintaining high customer service standards.

Challenges Faced by Mobility Equipment Retailers

While mobility retailers and ATP’s aim to provide timely solutions, several challenges impact their ability to operate efficiently:

1. Time-Intensive Assessments: Conducting in-home assessments manually requires measuring bathrooms, noting specifications, and comparing them with equipment dimensions. This process can take hours and often necessitates multiple visits.
2. Documentation and Record-Keeping: Keeping track of handwritten notes and measurements can be cumbersome, increasing the risk of errors or lost information.
3. Managing Urgent Needs: Many clients require immediate solutions, such as those transitioning home from a hospital or those with sudden mobility loss. Delays in assessment and equipment prescription can cause significant distress.
4. Product Fit Issues: Selecting the right equipment can be challenging, particularly when different accessories or modifications are required for a perfect fit.
5. Competitive Pressures: If a retailer cannot provide a quick and seamless experience, customers may turn to alternative providers who promise faster solutions, even if they are less suitable.

Here’s what some mobility retailers have told Showerbuddy in recent years:

"Assessments can take hours, especially when measuring bathrooms and checking specifications manually. It often requires multiple visits to get it right."

"Keeping track of handwritten notes and measurements is a challenge. If something gets misplaced, it slows everything down."

"When a customer is coming home from the hospital, they need a bathroom solution immediately. Any delay means they struggle with daily tasks like showering, and we have to find a workaround quickly."

"Fitting the right equipment isn’t straightforward. Every bathroom is different, and sometimes even small variations mean an adjustment or a different model is needed."

"We’re competing with providers that promise ‘fast solutions,’ but those aren’t always the best fit. It puts pressure on us to deliver speed and quality, especially when customisations are needed."

"Stocking the right mix of models and accessories is tricky. You can’t hold everything, but you also can’t afford to say no too often when a customer needs a quick solution."

"A lot of our customers are already feeling overwhelmed by mobility changes. If the assessment and installation process isn’t smooth, it just adds to their stress."

"Good documentation makes a huge difference, but in reality, it’s hard to stay on top of it when you’re juggling multiple in-home bathroom assessments a day."

How BathCheck Optimises the Process

To address these challenges, we developed BathCheck, a digital tool designed to streamline the equipment selection and assessment process for mobility retailers. BathCheck simplifies bathroom assessments, providing an accurate, efficient, and paperless way to determine the best mobility solution for each client.

Key Benefits of BathCheck for Mobility Retailers:

Faster, More Accurate Assessments: BathCheck guides retailers, together with the OT they might be working with, through a structured assessment, ensuring that all key bathroom dimensions are accurately captured and analysed in real time.

Automated Product Matching: The app instantly recommends the most suitable Showerbuddy model and accessories based on the assessment results.

Elimination of Manual Paperwork: Digital storage of assessments means no need for handwritten notes, reducing the risk of errors and saving valuable time.

Streamlined Communication: Assessment reports can be instantly shared with team members, funding agencies, or customers, facilitating faster decision-making and order processing.

Enhanced Customer Experience: By speeding up the assessment and ordering process, retailers can offer a smoother, more professional service that keeps customers satisfied.

A Closer Look at BathCheck’s Features

BathCheck is designed to be user-friendly and highly functional, catering specifically to the needs of mobility retailers and ATP’s. Some of its key features include:

• Step-by-Step Digital Assessments: The app walks users through a structured process, ensuring that all relevant measurements and details are recorded accurately.
• Real-Time Equipment Recommendations: Based on the data entered, BathCheck suggests the most compatible Showerbuddy model and any necessary accessories.
• Paperless Data Storage: Assessments are saved digitally, making them easy to access, update, or share when needed.
• Integrated Visual Guides and Videos: The app provides clear instructions and resources, helping retailers explain mobility solutions to customers during assessments.
• Seamless Ordering Process: Once an assessment is completed, retailers can quickly process orders, reducing wait times for customers.

Practical Applications of BathCheck in Retail Operations

Mobility retailers can use BathCheck to improve various aspects of their service:

In-Home Consultations: Instead of taking manual notes and measurements, retailers can complete the assessment digitally, reducing the time spent per visit and eliminating the need for follow-up visits due to missing information.

Showroom Demonstrations: Retailers can use BathCheck during in-store consultations to help customers visualise how a Showerbuddy solution will fit into their bathroom.

Training New Staff: The app serves as a training tool, guiding new employees through the assessment process and ensuring consistency in product recommendations.

Supporting Funding Applications: Having a structured digital report can make it easier to provide detailed information for funding agencies, expediting the approval process for customers who require financial assistance.

Why Retailers Should Adopt BathCheck

For mobility equipment retailers, efficiency and accuracy are essential for maintaining customer trust and ensuring business success. BathCheck offers a solution that addresses the key pain points in the assessment and product selection process.

With BathCheck, retailers can:

1. Conduct more assessments in less time.
2. Reduce errors and improve product fit.
3. Provide a smoother, more professional customer experience.
4. Speed up order processing and fulfilment.
5. Minimise administrative burden and free up time for client engagement.

Experience the Benefits of BathCheck

BathCheck is available for free, making it a cost-effective solution for mobility retailers looking to enhance their workflow. Download it today and see how it can transform your business operations:

Google Play Store

Apple App Store

Stay ahead in the mobility equipment industry with BathCheck – the smarter, faster way to provide bathroom mobility solutions.